b99bet Privacy Policy

At b99bet, we take data privacy seriously. Every Bangladeshi player who registers on our platform entrusts us with personal information — from their name and mobile number to payment method details and transaction history. We understand that this trust is not given lightly, and we are committed to handling all personal data responsibly, transparently, and securely.

This Privacy Policy applies to all services provided through the b99bet website at b99bet.pro, including sports betting, live casino, slots, crash games, account management, and customer support channels. It applies to all registered players and visitors regardless of where in Bangladesh they are located.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy. Together, these three documents form the complete framework governing your relationship with b99bet.

b99bet collects personal information in three ways: information you provide directly during registration and account use, information generated automatically when you use our platform, and information provided by third-party payment and identity verification partners.

b99bet uses the personal information we collect exclusively for legitimate operational, legal, and service-improvement purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. Specifically, we use your data to:

• Create and manage your account: Processing your registration, verifying your identity through KYC checks, and maintaining accurate account records.
• Process transactions: Handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels swiftly and accurately.
• Deliver our Services: Enabling you to place bets, play casino games, access crash games like Monster Dice and Win Drop, and participate in live dealer tables.
• Prevent fraud and money laundering: Monitoring account activity for signs of suspicious behaviour, unauthorised access, or violations of our Terms & Conditions.
• Communicate with you: Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bonuses and special offers.
• Comply with legal obligations: Retaining financial records and identity verification documents as required by applicable anti-money-laundering (AML) and know-your-customer (KYC) standards.
• Improve our platform: Analysing aggregated, anonymised usage data to identify areas where the b99bet user experience can be enhanced, technical performance improved, or new features developed.
• Resolve disputes: Using account history and communication records to investigate and fairly settle complaints or betting disputes raised by players.

We will never use your personal data to make automated decisions that have a significant legal or material impact on you without first notifying you and giving you an opportunity to request human review.

b99bet uses cookies and similar tracking technologies to operate the platform effectively and to understand how players interact with our site. The types of cookies we use include:

• Essential cookies: Required for the platform to function. These enable your login session to persist, keep your account secure, and ensure that pages load correctly. These cookies cannot be disabled without impairing your ability to use b99bet.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and notification settings, so you do not need to re-enter them on every visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most frequently, how long sessions last, and which features are used most often. This data is used purely to improve the b99bet user experience.
• Security cookies: Help us detect and prevent fraudulent activity, bot access, and unauthorised login attempts by identifying unusual patterns in browsing behaviour.

b99bet does not use third-party advertising cookies or cross-site tracking technologies. We do not serve targeted advertising to players based on their browsing behaviour outside of the b99bet platform.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent certain features of the b99bet platform from functioning correctly.

b99bet does not sell, rent, or share your personal data with third parties for marketing or advertising purposes. We may, however, share specific categories of data with carefully selected third parties where necessary to operate our Services, as described below:

• Payment processors: We share the minimum necessary payment and identity data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by payment industry data security standards.
• Identity verification providers: During KYC checks, we may use trusted third-party identity verification services to authenticate NID documents or cross-reference provided details against official records. These providers are contractually prohibited from using your data for any purpose beyond the verification service.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to deliver their games and ensure fair-play compliance. No personally identifiable data beyond your anonymised player ID is shared with game providers.
• Legal and regulatory authorities: b99bet may disclose personal data to law enforcement or regulatory bodies where required to do so by law, court order, or in response to a lawful request related to fraud investigation, AML compliance, or criminal proceedings.
• Technology and infrastructure partners: Server hosting, data storage, and platform security partners may process data on our behalf under strict data processing agreements that prohibit independent use of your information.

In every case where data is shared with a third party, b99bet ensures that appropriate contractual safeguards are in place to protect your personal information and that the recipient processes the data only for the specific purpose for which it was shared.

b99bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. Our general retention schedule is as follows:

• Active account data: Retained for the full duration of your account being active on the platform.
• Transaction and betting records: Retained for a minimum of 5 years following the date of each transaction, in line with standard financial record-keeping requirements.
• KYC identity documents: Retained for a minimum of 5 years after your account is closed, in accordance with AML compliance obligations.
• Support communications: Retained for a minimum of 2 years from the date of the last communication in each support case.
• Technical and session logs: Retained for a maximum of 12 months, after which they are purged or anonymised.

When personal data is no longer required and no legal retention obligation applies, b99bet will securely delete or permanently anonymise the data so that it can no longer be associated with you as an individual.

As a user of the b99bet platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request.

• Right of access: You may request a copy of all personal data we currently hold about you, along with a description of how it is being used.
• Right of rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal retention obligation applies.
• Right to restrict processing: In certain circumstances, you may request that we limit our use of your personal data while a correction or objection request is being considered.
• Right to withdraw consent: Where we process your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time by contacting support or updating your account notification preferences.
• Right to complain: If you believe that b99bet has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a formal complaint with our Data Protection Officer via [email protected].

All privacy rights requests will be acknowledged within 48 hours and fully actioned within 7 business days, except where the complexity of the request requires additional time, in which case we will notify you of the extended timeline.

b99bet implements a multi-layered security framework designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS encryption: All data in transit between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive personal data stored on our servers — including payment details and identity documents — is encrypted at rest using AES-256 encryption.
• OTP two-factor authentication: Your account login is protected by a one-time password sent to your registered mobile number, providing a second layer of identity verification beyond your password.
• Access controls: Internal access to personal data is restricted strictly to b99bet staff members who require it to perform their job functions. All staff access is logged and audited.
• Regular security audits: Our platform undergoes regular internal and third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Fraud monitoring: Our automated systems continuously monitor account activity for anomalies indicative of unauthorised access, suspicious transactions, or coordinated fraud attempts.

While b99bet takes all reasonable precautions to secure your data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your account, enable OTP authentication, and contact us immediately at [email protected] if you notice any suspicious activity on your account.

The b99bet platform, its services, and all content thereon are intended exclusively for adults aged 21 years or older. We have implemented age verification procedures as part of our KYC process to enforce this restriction.

If b99bet becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete all associated personal data, and void any bets or transactions associated with that account. If a parent or guardian believes their child has registered on b99bet, they should contact us at [email protected] immediately.

b99bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via their registered email address or a prominent notice within the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of the b99bet platform following the posting of any changes to this policy constitutes your acceptance of those changes.

If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact our support team at [email protected]. We are available 24/7 and will be happy to assist.