Responsible Gaming at b99bet
We believe gambling should always be entertaining — never harmful. Our responsible gaming tools help you stay in control, every session.
Our Commitment to Safe Play
Remember: Gambling on b99bet is for entertainment only. It should never be seen as a way to make money, pay debts, or solve financial problems. Only wager what you can genuinely afford to lose, and always set a budget before you start.
At b99bet, we take our duty of care to every Bangladeshi player seriously. We are proud to offer a wide range of betting and gaming options — from BPL cricket markets to live casino tables and exciting crash games — but we are equally committed to ensuring that every player on our platform can enjoy those experiences safely and responsibly.
Problem gambling is a real concern, and the first step to addressing it is having an honest conversation. Whether you are a casual player who bets occasionally on cricket during the Bangladesh Premier League, or a more frequent gamer who enjoys slots or live dealer tables daily, the same principle applies: gambling must remain fun, controlled, and within your means .
This page outlines the responsible gaming tools available to all b99bet members, explains our strict 21+ age policy, and provides guidance on what to do if you — or someone you know — feels that gambling may be becoming a problem. Our support team is available 24/7 and can help you activate any of the tools described below at no cost.
Your Responsible Gaming Toolkit
Every b99bet account comes with access to these six player-protection tools. You can request activation at any time by contacting our support team.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your account. Once your limit is reached, no further deposits are accepted until the period resets. You can request a lower limit at any time; increases take 7 days to take effect so you cannot make impulsive decisions.
Session Time Limits
Define a maximum duration for each playing session. When your time is up, b99bet will notify you and — if you choose — automatically log you out. Regular breaks help maintain perspective and prevent fatigue-driven decisions.
Time-Out (Short Break)
Need a short break from betting? Activate a time-out period ranging from 24 hours up to 6 weeks. Your account is temporarily suspended and cannot be used for deposits or wagering during this time. The time-out cannot be cancelled early once set.
Self-Exclusion
If you feel your gambling is out of control, you can request a full self-exclusion from b99bet for a minimum of 6 months, up to 5 years, or permanently. During self-exclusion your account is fully closed, all promotional communications are stopped, and re-registration is blocked for the exclusion period.
Loss Limits
Set a cap on the maximum amount you are willing to lose over a defined period. When your net loss reaches the limit you have set, b99bet will restrict further wagering until the period resets. This tool is especially effective for managing the emotional impact of a losing streak.
Reality Check Notifications
Enable regular pop-up reminders that display how long you have been playing and your net session result. These reality checks prompt you to pause, reflect, and decide whether you wish to continue — keeping you fully informed and in control at all times.
Strict 21+ Age Policy
b99bet is exclusively for adults aged 21 and above. 21+ Creating an account if you are under 21 is a violation of our Terms & Conditions and will result in immediate account closure and forfeiture of any funds.
b99bet enforces a strict minimum age requirement of 21 years for all players in Bangladesh. This is a firm policy, not a guideline. Every new account is subject to KYC (Know Your Customer) identity verification, which includes confirming your date of birth against your National Identity Card (NID) or passport.
If our verification process identifies that a player is under the age of 21, their account will be immediately suspended, all funds will be frozen pending investigation, and any outstanding bets will be voided. This policy exists to protect young people from the potential harms associated with gambling.
Parents and guardians are strongly encouraged to use parental control software on shared devices to prevent underage access to gambling websites. If you believe a minor in your household has accessed b99bet, please contact us immediately at [email protected] so we can take swift action.
Warning Signs of Problem Gambling
If you recognise several of the signs below in your own behaviour, please reach out to our support team or consider activating self-exclusion. Acknowledging a problem is the most important first step.
Ask yourself honestly whether any of the following statements apply to you:
If you answered yes to two or more of these questions, we strongly encourage you to use our self-exclusion tool or time-out feature, and to speak with our support team. You are not alone — help is available.
How to Activate a Tool
Requesting a responsible gaming tool takes only a few minutes. Follow these steps:
- 1 Log in to your b99bet account and navigate to your Account Settings page.
- 2 Look for the Responsible Gaming section within your account settings panel.
- 3 Select the tool you wish to activate — deposit limit, session limit, time-out, loss limit, reality check, or self-exclusion.
- 4 Enter the values or duration you want to apply and confirm your selection.
- 5 You will receive a confirmation message to your registered mobile number and email address once the tool is active.
- 6 If you need assistance at any step, contact our 24/7 support team directly at [email protected] and a team member will activate the tool on your behalf within 1 hour.
Tips for Playing Responsibly
Even if you do not currently feel that gambling is a problem for you, adopting good habits from the start is the best way to keep it that way. b99bet recommends the following practices to all players in Bangladesh:
- Set a budget before you play — decide in advance exactly how much you are willing to spend during a session and stick to that figure regardless of whether you are winning or losing.
- Never chase your losses — if you have hit your loss limit for the day, stop. Trying to win back what you have lost almost always leads to bigger losses.
- Treat winnings as a bonus, not income — gambling is entertainment. Any winnings are a pleasant surprise, not a reliable income source.
- Take regular breaks — step away from the screen periodically. Use our session time limit feature to automate this if you find it difficult to stop on your own.
- Never gamble under the influence — alcohol or substance use impairs judgement and leads to poor betting decisions.
- Keep gambling separate from your emotions — avoid betting when you are stressed, upset, or trying to escape problems. Gambling in this state significantly increases the risk of problem behaviour.
- Balance gambling with other hobbies — make sure betting and gaming are one small part of a balanced life, not the primary source of entertainment or social interaction.
- Talk openly — if someone you trust expresses concern about your gambling, take their perspective seriously. Those closest to us often notice changes before we do.
Get Help & Support
If you feel gambling is becoming a problem, do not wait. Reach out to us now — our team will respond immediately and help you put the right protections in place.
b99bet Support Team
Our responsible gaming specialists are available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, and all public holidays. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
[email protected]Confidential: All responsible gaming requests — including self-exclusion, account closures, and support conversations related to problem gambling — are handled with complete confidentiality by our dedicated team. Your information will never be shared with third parties for any non-operational purpose.
If you are in Bangladesh and feel you need professional support beyond what b99bet can provide, we encourage you to speak with a trusted doctor, counsellor, or mental health professional. Seeking help early makes a significant difference in outcomes for people affected by problem gambling.
You can also visit our FAQ page for answers to common questions about account management, deposits, and withdrawal processes. For the full framework governing your account, please review our Terms & Conditions.
Play Smart, Play Safe
When gambling stays fun and controlled, it is one of the most exciting forms of entertainment available. Explore b99bet responsibly — cricket, casino, slots, and more are waiting.